Pro5's Privacy Policy

Privacy Policy

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Introduction & Scope

Pro5 is committed to protecting your privacy and handling your personal data with care. This global Privacy Policy explains how Pro5 collects, processes, stores, and protects personal information when you use our website, platform, and related services(“Services”). It applies to all users worldwide – including job applicants, candidates, employers, and other individuals who interact with Pro5 – and covers all personal data collected through our Services. By using Pro5, you acknowledge that you have read and understood this Privacy Policy.

We adhere to international data protection laws and industry standards. Pro5’s data practices comply with applicable regulations including the European Union General Data Protection Regulation(GDPR) and UK data protection laws, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), Singapore’s Personal Data Protection Act (PDPA), and Switzerland’s new Federal Act on Data Protection (nFADP). We also align our security and risk management measures with the National Institute of Standards and Technology (NIST) Cybersecurity Framework and the Security, Trust, Assurance, and Risk (STAR) program best practices for cloud services. This Policy outlines our commitment to these regulations and frameworks and explains how we safeguard your information.

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Data Collection & Usage

Information We Collect: Pro5 collects various types of information to provide and improve our Services. This may include:

• Personal Identification Details: Information that identifies you, such as your name, email address, phone number, mailing address, username, and password. If you are an employer or recruiter, this may include your business contact details and company information.
• Professional and Application Data: Details you provide when creating a profile or applying for jobs through Pro5. This includes your résumé/CV, work experience, education history, skills, professional qualifications, references, employment preferences, and any other information you choose to share in a job application or on your profile.
• Job Posting and Employer Data: If you are an employer using Pro5, we collect information about your organization and job postings. This can include company name, job descriptions, candidate requirements, and contact details of representatives.
• Usage Data and Analytics: Technical and usage information when you interact with our Services. This may include your IP address, device type, browser type, access times, pages viewed, and referring website. We also collect data on how you navigate and use our platform (e.g. features clicked, pages visited) to understand user engagement.
• Cookies and Tracking Information: We use cookies and similar technologies (described in the Cookies & Tracking Technologies section below) to collect information about your interactions with our Services for authentication, functionality, and analytics.
• Communication Records: Copies of your communications with us, such as emails to customer support or feedback submitted, and any other information you voluntarily send us.
• Inferences and Derived Data: We may derive insights from the data above, such as generating job recommendations or skill assessments through our AI models, based on your profile and activity on Pro5. These inferences help improve matching between job seekers and employers.

How We Use Your Information: Pro5 uses the collected data for the following purposes:

• Providing and Improving Services: To create and manage your account, facilitate job search and recruitment matching, and enable you to apply to positions or recruit candidates. For example, we use your profile and résumé information to match you with suitable job openings or to present candidate profiles to employers. We continuously improve our AI-driven recommendation engine and platform features using user data (including using aggregated or anonymized data to train and refine our algorithms).
• Recruitment Process: To forward your job applications, résumé, and profile details to prospective employers (with your initiation or consent), and to facilitate communication between job seekers and employers. If you are an employer, we use your provided information to post jobs and connect you with candidates.
• Communication: To send service-related communications, such as application status updates, interview invitations, job alerts, account notifications, and updates about our terms or this Privacy Policy. We may also respond to your inquiries, provide customer support, and address issues you report.
• Analytics and Product Development: To analyze how users access and use our Services, in order to troubleshoot, monitor performance, and improve our website and applications. This data helps us understand user preferences, optimize user experience, and develop new features and offerings.
• Security and Fraud Prevention: To maintain the security of our platform, including monitoring for suspicious activity, preventing fraudulent use of Pro5, enforcing our terms of service, and protecting the rights and safety of our users and our company.
• Legal Compliance and Enforcement: To comply with applicable legal obligations, such as record-keeping, verifying identity where required, performing due diligence, or responding to lawful requests by public authorities. We may also use data to establish or exercise our legal rights or defend against legal claims.
• Marketing (with Consent): (If applicable) To send you marketing or promotional communications about Pro5’s services, news, or events. We will only do this with your consent where required by law, and you can opt out of marketing messages at any time.

Pro5 does not knowingly collect personal data from children under the age of 18. Our Services are intended for adults and professionals; if you are under 18, you should not use Pro5 or submit any personal information. We do not knowingly allow minors to create accounts or use our recruitment platform. If we become aware that we have received personal information from an individual under 18, we will take steps to delete that data. Parents or guardians who believe their child under 18 may have provided us personal data can contact us at team@pro5.ai to request its removal.

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Legal Basis for Processing

We only collect and process personal data when we have a valid legal basis to do so. The appropriate legal basis depends on how and why we are using your data, as well as the applicable laws in your country or region. Pro5 relies on the following legal grounds for processing your information:

• Consent: In cases where you have given us consent to process your data for specific purposes, we will rely on your consent. For example, if you opt in to receive marketing emails or if you provide sensitive personal information in your résumé, we process that data with your consent. You have the right to withdraw consent at any time (see User Rights & Data Control below), which will not affect the lawfulness of processing before withdrawal.
• Contractual Necessity: We process personal data that is necessary to perform our contract with you. When you up for Pro5 and agree to our Terms, a contract is formed – we must process your data to deliver the Services you request. For instance, we use your details to set up your account, match you with jobs or candidates, and facilitate communication, all of which are necessary for providing our recruitment services. If you apply for a job through Pro5, processing your application data and sharing it with the employer is done as part of the service contract you initiate by applying.
• Legitimate Interests: We may process your data as needed to pursue our legitimate business interests, provided that such processing is not overridden by your rights and interests. This includes uses like improving and personalizing our Services, securing our platform, preventing fraud, conducting analytics, and communicating important updates. We carefully consider and balance any potential impact on your rights when we rely on legitimate interests, and we will not use your data for activities where our interests are outweighed by the impact on you (for example, where sensitive data is involved without consent).
• Legal Obligation: In some cases, we need to process or retain certain personal information to comply with a legal obligation. For example, we may be required by law to keep records of transactions for financial reporting, to disclose data in response to valid requests from law enforcement, or to fulfill obligations under employment laws and regulations if applicable. We will only process the minimum data necessary for compliance with our legal duties.
• Vital Interests: Although unlikely, we may process personal data to protect an individual’s vital interests (e.g. in a life-threatening situation) or for reasons of important public interest, but only in strict accordance with applicable law.

Jurisdiction-Specific Compliance: We apply the above legal bases in accordance with the laws that apply to you:

• If you are located in the European Union, United Kingdom, or Switzerland, we will ensure that we have one of the lawful bases outlined in GDPR (and UK GDPR / nFADP) – such as consent, contract, legitimate interests, or legal requirement – before processing your personal data. We will inform you of the specific bases when required.
• In Singapore, we process personal data in accordance with the PDPA. This means we typically obtain your consent for collection and use of your data, or rely on PDPA’s provisions for “deemed consent” (for instance, when processing is necessary to provide the service you requested) or other applicable exceptions (e.g. for our legitimate interests or legal purposes as permitted by PDPA). We will notify you and seek consent where required by Singapore law.
• For California residents, Pro5 operates as a “business” under the CCPA/CPRA. We collect and use personal information only for purposes that are considered necessary and proportionate to provide our Services or as otherwise disclosed in this Policy. These purposes align with what California law recognizes as valid “business purposes” or “operational purposes” (such as providing the service, security, debugging, and internal research). Where the CPRA requires a specific legal basis (for example, for sensitive personal information), we will ensure compliance with those requirements. We do not use your data for purposes outside of what is disclosed here without notifying you or obtaining consent.

If you have any questions about the legal basis on which we collect and use your personal data, please contact us at team@pro5.aiand we will provide additional information as needed.

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Data Retention Policy

Pro5 retains personal data only for as longas necessary to fulfill the purposes for which it was collected, or as required by law or legitimate business needs. We have a data retention schedule that defines how long we keep different types of information. In general:

• Active Account or Ongoing Services: We will keep your personal information while your account is active or while we are providing Services to you (for example, as long as you are seeking jobs or hiring through Pro5). This allows us to deliver our Services effectively and maintain your account.
• Post-Account Retention: If you close your account or become inactive, we will delete or anonymize your personal data after a defined retention period. Some data may be kept for a short period after account deletion in case you reactivate your account or in order to resolve any pending issues (for example, to allow you to retrieve information about past applications, or for us to handle disputes or inquiries that remain after account closure).
• Legal and Operational Retention: We may retain certain information for longer if necessary to comply with legal obligations or for our legitimate interests. For instance, we might keep transaction records, payment history, and invoices for a minimum period as required by financial and tax regulations. Similarly, we may need to preserve data if relevant to a legal dispute or to detect and prevent fraud or abuse. In all cases, we will retain data only as long as there is a specific need or requirement, and access to retained data will be limited to the purpose for which it is retained.

Right to Deletion: You have the right to request deletion of your personal data at anytime (see User Rights & Data Control below for details on how to request this). Upon receiving a verified deletion request, or if you otherwise delete data through our Services, we will promptly remove or anonymize your personal information from our active systems. However, we may keep a minimal record of your identity and request in order to ensure your data remains suppressed (so we know not to contact you again, for example) or as necessary to fulfill legal obligations. If we are required by law to retain certain data(e.g., compliance records) or if retention is necessary to protect our rights or the rights of others, we will retain the necessary data only for the period required and securely archive it, after which it will be deleted or anonymized.

Pro5’s policy is to not retain personal data in identifiable form longer than needed. When data is no longer required, we ensure it is safely disposed of or permanently de-identified. If you have questions about our specific data retention periods for different data types, you can contact us at team@pro5.ai for more information.

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Cross-Border Data Transfers

Pro5 is a global service, and the personal data we collect may be transferred to or accessed by our team and trusted partners around the world. This means your information might be stored or processed on servers outside of your home country, including in the United States, the European Union, or other jurisdictions where Pro5 or our service providers operate. Regardless of where your data is processed, we take steps to ensure that your information is handled securely and in compliance with this Privacy Policy and applicable data protection laws.

When we transfer personal data internationally, we implement appropriate safeguards to protect it:

• Adequacy and Standard Contractual Clauses: If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, and your data is transferred to a country that does not have an EU/UK/Swiss adequacy decision (for example, to the United States), we will use approved contractual measures to protect your information. This typically involves the use of European Commission’s Standard Contractual Clauses (SCCs) or equivalent data transfer agreements to ensure that your data receives a level of protection essentially equivalent to that in the EU. These SCCs contractually oblige the recipient to protect your personal data in line with GDPR requirements.
• Binding Corporate Rules and Policies: Where applicable, we may rely on Binding Corporate Rules or comparable intra-group agreements if data is shared within Pro5’s corporate affiliates across different countries. While Pro5 may not yet have our own BCRs approved, we adhere to internal policies that align with the high standards of global data protection laws, ensuring all our offices and personnel handle data consistently and lawfully.
• Singapore and Other Regions: For transfers from Singapore, we comply with PDPA requirements by ensuring that the recipient of the data is bound by legally enforceable obligations (such as contracts or certifications) to provide a standard of protection comparable to Singapore’s PDPA. Similarly, for data originating from other jurisdictions, we will follow any transfer restrictions or requirements (for example, we recognize that Swiss data protection law has its own equivalency requirements, which we meet through the safeguards described).
• Continued Protection: We conduct due diligence on our international partners and service providers to verify they have robust privacy and security practices. We also monitor developments in data transfer laws and adjust our practices to remain compliant. If an international transfer cannot be legally made, we will seek your consent or stop the transfer, as required by applicable law.

You can rest assured that no matter where your data is processed, Pro5 protects it under the principles of this Privacy Policy. If you would like more details about our data transfer mechanisms or the safeguards in place, please contact us at team@pro5.ai.

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User Rights & Data Control

You have strong rights and choices regarding your personal data held by Pro5. We believe in transparency and empowering you to control your information. Depending on the laws that apply to you (such as GDPR, PDPA, or CPRA), your rights may include:

• Right to Access: You have the right to request confirmation of whether we are processing your personal data, and to receive a copy of that data. Upon verification of your identity, we will provide you with a copy of the personal information we have about you, as well as information about how we use it, in accordance with applicable law.
• Right to Rectification (Correction): If any of your personal data that we hold is inaccurate or incomplete, you have the right to ask us to correct or update it. We encourage you to keep your profile information up to date, and you can correct many details yourself directly through your account settings. For any information you cannot update yourself, contact us and we will make the corrections.
• Right to Deletion (Erasure): You have the right to request that we delete your personal data. Upon your request (or upon closure of your account), we will delete or anonymize your information so that it no longer identifies you, except where we are required or permitted by law to retain certain data (as explained in our Data Retention Policy above).
• Right to Withdraw Consent: Where we rely on your consent to process your personal information (for example, for marketing emails or when you have provided sensitive data in your profile), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the legality of processing we conducted prior to withdrawal, and it may mean that we can no longer provide certain services to you (for instance, if you withdraw consent to an essential data use, we will inform you if it affects your use of Pro5).
• Right to Restrict Processing: You can ask us to limit or “pause” the processing of your personal data in certain circumstances – for example, if you contest the accuracy of your data and want to restrict processing until the accuracy is verified, or if you object to our processing based on legitimate interests. When processing is restricted, we will still store your data but will not use it for the temporarily restricted purpose until the issue is resolved.
• Right to Data Portability: For data you provided to us and that we process by automated means on the basis of your consent or a contract, you have the right to request a common electronic format of this information. We will provide your data in a structured, commonly used, machine-readable format (for example, a CSV or JSON file) so that you can reuse it or transfer it to another service if you wish.
• Right to Object: You have the right to object to our processing of your personal data in certain cases. Specifically, you can object any time to processing of your data for direct marketing purposes, and we will honor that objection (meaning we will stop using your data for marketing). You can also object to processing based on legitimate interests or public interest, and we will review your objection and stop processing the data in question unless we have a compelling legitimate ground that overrides your rights or it’s needed for legal reasons.
• Right to Opt-Out of Automated Decision-Making: Pro5 may use algorithms and AI to help match candidates with jobs, but we do not make any legally significant decisions about you without human involvement. In the event that we ever utilize fully automated decision-making (including profiling) that produces legal effects or similarly significant impacts, you have the right not to be subject to such decisions without human review. You can request an explanation of any automated decision about you and ask for it to be reviewed by a human, or opt out of automated processing if applicable.
• California Privacy Rights: If you are a California resident, you have specific rights under the CCPA/CPRA in addition to those above. This includes the right to opt out of the “sale” or “sharing” of your personal information. Note: Pro5 does not sell personal data to third parties for money or other valuable consideration, and we do not share your personal information with third parties for cross-context behavioral advertising. Because we do not engage in selling or sharing personal data in the CPRA sense, the opt-out right is generally not applicable. However, if in the future we were to consider sharing your information in a way that constitutes a “sale” or “share,” we will provide a clear opt-out mechanism (such as a “Do Not Sell or Share My Personal Information” link) as required by California law. California residents also have the right to non-discrimination, meaning we will not deny you services, charge you a different price, or provide a lesser quality of service if you exercise any of your privacy rights.
• Other Rights: Depending on your jurisdiction, you may have additional rights. For example, Singapore’s PDPA gives individuals the right to request information about how their data has been used or disclosed in the past year, and Switzerland’s nFADP provides rights similar to the GDPR. We honor all applicable rights in accordance with local laws. If you have questions about any additional privacy rights available to you, please contact us.

Exercising Your Rights: You can exercise your rights at any time by contacting us at team@pro5.ai.Please specify which right you wish to exercise and provide enough information for us to verify your identity (we do this to protect your privacy and ensure we don’t disclose your data to an unauthorized person). Verification may include confirming ownership of the email associated with your Pro5 account or requesting additional information as needed. We will respond to your request as soon as possible and no later than the timeframe required by law (for example, within 30 days for most GDPR requests, or 45 days for California requests, with the possibility of a justified extension). There is no fee for making a request, though if a request is excessive or manifestly unfounded, applicable law may permit us to charge a reasonable fee or decline the request (we will explain the reason in such cases).

We will honor your rights to the fullest extent required by applicable law. If we cannot fulfill a certain request, we will provide you with an explanation. For instance, we might not be able to delete data that we are required to keep by law, or we might decline to erase data needed to establish or defend legal claims. Rest assured, we will always do our best to accommodate your requests and will communicate openly about any limitations. Your privacy and control over your information are paramount to Pro5.

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Third-Party Sharing & Processors

Pro5 does not sell your personal information to third parties. We share personal data only in the ways described in this Policy and primarily to provide and enhance our Services. When we do share data, we take care to do so securely and only with parties who have a legitimate need for it and are bound to protect it. The types of third parties with whom Pro5 may share your information include:

• Service Providers & Data Processors: We use trusted third-party companies to help us operate our business, host our platform, and perform services on our behalf. This includes, for example:
   
  • Microsoft Azure – we host our application and store data on Azure’s cloud infrastructure. Azure provides secure data centers and cloud services that allow us to run the Pro5 platform reliably.
   
  • Bubble.io – we utilize Bubble’s development platform to build and maintain parts of our web service. In doing so, certain data may be processed through Bubble’s systems as our application backend.
   
  • Stripe – if there are any payments on our platform (for instance, if employers pay for premium features or subscriptions), we use Stripe to process payment transactions securely. Stripe may handle credit card information and billing details on our behalf. (Pro5 itself does not store your full payment card details; those are handled by the payment processor.)
   
  • Other Vendors: We may employ additional third-party tools for things like sending emails (email service providers), analytics (to understand how our users use the site), customer support systems, or background check providers (if part of the hiring process, with your consent). For analytics, for example, we might use services like Google Analytics which set their own cookies (see Cookies section) to collect usage information. All such service providers act under our instructions and adhere to strict data protection agreements. They are not permitted to use your data for their own purposes and must process personal data only for the purposes we've contracted them for, in line with this Privacy Policy.
• Employers and Recruiting Partners: A core purpose of Pro5 is to connect job seekers with employers. If you are a candidate applying to a job or expressing interest in an opportunity, we will share your relevant personal information with the employer or recruiting entity that posted the job or with whom you are seeking employment. This can include your name, contact information, résumé, and other application details. We only share this information when you take an action to apply or consent to sharing your profile – we do not send your personal data to any employer without your involvement. Once your information is transferred to an employer (or if an employer accesses it via our platform), that employer will handle your data as a separate data controller under their own privacy policy. Similarly, if you are an employer using Pro5, information about your job posting and company (excluding any personal staff contact details you haven’t made public) may be visible to candidates and possibly shared in marketing the job listing to potential candidates.
• Business Transfers: If Pro5 undergoes a business transaction such as a merger, acquisition, corporate reorganization, or sale of assets, your personal data may be transferred to the new owner or successor entity as part of that transaction. If such a transfer occurs, Pro5 will ensure that the new owner is contractually bound to handle your personal information in a manner that is consistent with this Privacy Policy, and we will provide notice to users before any personal data is subject to a different privacy policy.
• Legal Compliance and Protection: We may disclose personal information to third parties (such as courts, law enforcement agencies, regulators, or attorneys) when we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation, governmental request, or court order; (b) enforce our Terms of Service or other agreements; (c) investigate or protect against illegal activities, suspected fraud, or situations involving potential threats to the safety or legal rights of any person; or (d) evidence our compliance with applicable law. We will only release the information that is required to fulfill the relevant legal purpose and will object to overly broad or unlawful requests for access to personal data.

In all cases of third-party sharing, Pro5ensures that the parties receiving personal data are subject to strict obligations to keep it confidential and secure. Our service providers must sign Data Processing Agreements that require them to meet the high standards of privacy and security required by GDPR and other laws. They are held accountable for protecting your information and must notify us of any data breaches or security incidents involving your data. We also take steps to minimize the data shared – providing only what is necessary for the task at hand – and we anonymize or aggregate data before sharing it when possible.

Apart from the situations described above,Pro5 will not share your personal data with third parties unless you have given explicit consent for us to do so. We do not share your information with third-party advertisers or social media companies for their own marketing purposes. If you have any questions about third parties that may have access to your data via Pro5, feel free to contact us at team@pro5.ai and we can provide you with an up-to-date list of our sub-processors or partners.

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Security Measures

Pro5 takes the security of your personal data seriously. We implement a variety of administrative, technical, and physical security measures to safeguard your information against unauthorized access, loss, theft, or alteration. Our approach to security is aligned with industry best practices, including the NIST Cybersecurity Framework and the Cloud Security Alliance’s STAR guidelines, to ensure a robust and continuously improving security posture. Key security measures in place include:

• Encryption: All data transmitted between your device and Pro5 is encrypted using secure protocols (TLS/SSL), which protects your information from eavesdropping or interception during transit. We also employ encryption at rest for sensitive personal data stored in our databases or cloud storage, adding an extra layer of protection in case of unauthorized access to our servers.
• Access Controls: We limit access to personal data strictly to those Pro5 employees, contractors, and service providers who have a need to know that information in order to perform their duties. User data in our systems is protected by role-based access controls and authentication mechanisms. Staff members with access to personal data are subject to background checks (where permitted) and are bound by confidentiality obligations. We regularly review and update access privileges to ensure that only necessary personnel can access sensitive information.
• Network & Infrastructure Security: Our platform is built with security in mind. We use firewalls, intrusion detection and prevention systems, and secure network segmentation to guard against unauthorized system access. We keep our software and infrastructure up to date with security patches to protect against known vulnerabilities. The Microsoft Azure cloud environment we use provides robust security features and undergoes independent audits and certifications (such as ISO 27001, SOC 2, etc.), which we leverage to protect data stored on their servers.
• Monitoring & Testing: Pro5continuously monitors its systems for potential security vulnerabilities or unusual activities. We maintain audit logs of access to personal data and have systems in place to alert our security team of potential incidents. Regular vulnerability assessments and penetration tests are conducted (both internally and by third-party experts) to identify and address security weaknesses proactively.
• Incident Response & Breach Notification: In the event of a suspected data breach or security incident, we have an incident response plan to promptly investigate and mitigate the issue. Our team is trained to contain and assess the incident, and we will take all required steps to remediate any vulnerabilities. If a personal data breach occurs that poses a risk to your rights and freedoms, Pro5 will notify the relevant supervisory authorities without undue delay (within 72 hours as required under GDPR, for example) and inform affected individuals as required by law. We will provide information on the nature of the breach, its impact, and the measures we are taking to address it.
• Organizational Practices: We foster a culture of security and privacy within Pro5. All team members undergo privacy and cybersecurity training to ensure they understand how to protect personal data and recognize potential threats like phishing attempts or social engineering. We have policies in place for secure development practices (privacy by design), data minimization, and regular review of our security practices against standards like NIST. Additionally, we maintain up-to-date business continuity and disaster recovery plans to ensure we can maintain service and protect data even in adverse situations.

While we strive to protect your personal data with high standards, it’s important to note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we continuously evaluate new security technologies and frameworks (like STAR) to upgrade our protections as needed, and we are committed to maintaining a strong security environment. If you have reason to believe that your data may have been compromised or have any questions about our security measures, please contact us immediately at team@pro5.ai.

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Cookies & Tracking Technologies

Like most online services, Pro5 uses cookies and similar tracking technologies to provide functionality, analyze user behavior, and enhance your experience on our website and platform. This section explains what these technologies are and how we use them, as well as your choices regarding them.

What Are Cookies? Cookies are small text files that are stored on your device(computer, smartphone, etc.) when you visit a website. They allow the website to recognize your device and remember certain information about your visit(such as your preferences or whether you’re logged in). Other related tracking technologies include web beacons (small graphic images embedded on a site or email), pixels, or local storage objects – these can also collect information about your interactions.

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‍How Pro5 Uses Cookies: We use cookies and similar technologies for several reasons:

• Essential Cookies: These cookies are necessary for the basic functioning of our Services. For example, when you sign in to Pro5, we use session cookies to keep you logged in as you navigate between pages. Essential cookies also help us enforce security (for instance, to help prevent fraudulent login attempts) and allow you to use features like account settings. Without these cookies, some parts of our Service would not work properly.
• Preference Cookies: We may use cookies to remember your preferences and settings, such as language preference, time zone, or other customizations, so you have a smoother user experience. For instance, if you choose to view job listings in a particular layout or opt to hide certain tips, a cookie might remember those choices.
• Analytics Cookies: Pro5 uses analytics and performance tracking tools to understand how users engage with our platform. For example, we might use Google Analytics or similar services which set cookies to collect information about site traffic and user interactions. This data helps us learn which pages are most popular, how users navigate the site, or if any errors occur, so we can improve the Service. The information collected is generally aggregated and does not directly identify individual visitors.
• Advertising Cookies: (If Applicable) Currently, Pro5 does not serve third-party advertisements on our platform, and we do not use third-party advertising cookies for targeted ads. If this ever changes, we will update this Policy and obtain consent as required. We may, however, use cookies or pixels in our own marketing communications (for example, to determine if you opened a promotional email or to retarget Pro5 ads on other platforms if you have shown interest in our Services, in compliance with applicable laws).
• Other Tracking Technologies: We may use web beacons or pixel tags in emails to understand if our emails are opened or acted upon, helping us gauge the effectiveness of our communications and reduce unwanted emails. We also may use local storage (a browser feature) to store certain data (like your account session token) for performance and retrieval reasons.

Your Choices: You have several options to manage or limit how cookies and similar technologies are used:

• Cookie Consent Banners: If you are in a jurisdiction where consent is required for non-essential cookies (such as in the EU/EEA under GDPR or in jurisdictions with similar laws), you will see a cookie consent banner or pop-up when you first visit our site. This banner allows you to accept or decline different categories of cookies (except strictly necessary cookies which are always on). You can adjust your preferences at any time via the cookie settings link on our website.
• Browser Settings: Most web browsers allow you to refuse or delete cookies. You can usually find these controls under the “Preferences,” “Settings,” or “Privacy” menu of your browser. You can set your browser to block all cookies or to alert you when a cookie is being set. However, be aware that if you disable cookies entirely, the Pro5 site may not function properly – for example, you might not be able to log in or use certain features that rely on cookies.
• Do Not Track and Global Privacy Controls: Some browsers have a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universal standard for how to interpret DNT signals. Pro5 does not respond to DNT signals for analytics or internal tracking, but rest assured we do not track your activity across other sites anyway. If you enable the Global Privacy Control (GPC) or similar signals in your browser (a mechanism related to California’s CPRA for opting out of sale/sharing), we will treat that signal as a request to opt out of any sale or sharing of personal data as required by law (though, as noted, we do not sell personal data).
• Analytics Opt-Out: To opt out of Google Analytics, you can install the Google Analytics opt-out browser add-on, which prevents your browser data from being used by Google Analytics. For other analytics or tracking tools we might use, check if they offer their own opt-out mechanisms. We will honor such opt-out requests for any analytics services under our control.

Third-Party Cookies: In some cases, third parties may set their own cookies through our Services. For example, when you play an embedded video (from YouTube or another platform) or share a Pro5 page via social media, those external services might set cookies. Pro5 does not control these third-party cookies, and their use is governed by the privacy policy of the third party. We recommend reviewing the cookie and privacy policies of any third-party services you interact with for more information.

By continuing to use our Services with cookies enabled, you consent to our use of cookies as described above. We will update our cookie practices as needed to stay compliant with changing laws and to ensure transparency. You can find more details in any dedicated Cookie Policy page on our website (if available) or by contacting us. If you have questions or concerns about our use of cookies and tracking technologies, please email team@pro5.ai.

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Dispute Resolution & Contact Information

Pro5 is dedicated to addressing any questions or concerns you have about your privacy or how we handle your personal data. We encourage you to reach out to us so we can resolve issues together. If you have any inquiries, complaints, or suggestions regarding this Privacy Policy or our data protection practices, please contact us at:

Email:team@pro5.ai
Contact Person: You can direct your message to the Privacy Team, or attention to our Data Protection Officer, at the above email.

We will acknowledge and investigate any privacy-related complaint or inquiry and strive to respond as quickly as possible, typically within 30 days. Our team will work with you in good faith to find a fair resolution to any issue.

If you have raised a concern with us and you feel that we have not adequately addressed it, you have the right to escalate the matter to a data protection authority or regulator in your jurisdiction. Under GDPR (EU/UK), you can lodge a complaint with your local Data Protection Supervisory Authority (for example, the Information Commissioner’s Office (ICO) in the UK, or your country’s DPA in the EU). In Singapore, you can contact the Personal Data Protection Commission (PDPC).Swiss residents can reach out to the Federal Data Protection and Information Commissioner (FDPIC). California residents with concerns under the CPRA can contact the California Privacy Protection Agency (CPPA) or the California Attorney General’s office. We will cooperate fully with official inquiries from such authorities.

For users in other regions, your local laws may direct you to a specific authority (for instance, in Canada the Office of the Privacy Commissioner, in Australia the Office of the Australian Information Commissioner, etc.). We are committed to complying with the decisions and guidance of these regulators.

Dispute Resolution: If a privacy dispute arises, our preference is to resolve it directly with you. However, if we cannot reach a satisfactory resolution, and if applicable law allows, you may seek further recourse. For example, under GDPR you may have the right to seek a judicial remedy against Pro5 or our data processors, and in some jurisdictions you might pursue arbitration or litigation. We hope that will never be necessary and pledge to work diligently to protect your privacy rights.

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Updates to This Policy

‍Pro5 may update this Privacy Policy from time to time to reflect changes in our practices or due to operational, legal, or regulatory reasons. If we make significant changes, we will notify you by email (if you have provided one) orby prominently posting a notice on our website prior to the change becoming effective. We encourage you to review this Policy periodically to stay informed about how Pro5 is protecting your information. The “Last Updated” date at the bottom of this Policy indicates when the latest changes were made. Your continued use of the Services after any updates constitutes your acknowledgment of the revised Policy.

Last Updated: 1 March 2025

If you have any questions about this Privacy Policy or your personal data, please don’t hesitate to contact us at team@pro5.ai.Your trust is important to us, and we are always here to help and address your concerns regarding privacy and data security. Thank you for using Pro5confidently and securely.